Frequently Asked Questions
Most frequent questions and answers
Returns and refunds ?
It’s really important for us and our business that you as a customer are pleased with your purchase from us. Because of this, we offer a 30 day return policy.
So, if for any reason at all, you decide part or all of your order isn’t right for you, simply put it back in the post to us, within 30 days of receiving your order, and we will refund you the cost of your order. All we ask is that there is at least half of the product remaining and we will refund you the value of your order.
If your order arrives damaged (this rarely happens because of our shipping packaging, but it is possible), simply send us a photo, within 48 hours of receiving your order, and we’ll send you a replacement.
Are your products good for Eczema and Psoriasis?
We are asked about this several times a day. The short answer is yes, we have found that they can help with the symptoms of Eczema and Psoriasis. Quite a few of our customers have found huge relief from these conditions as well as other forms of dry or inflamed skin.
Does your soap also work as a shampoo ?
We have quite a few customers now that are using our soap bar as a shampoo, and they report that it works really well! Some customers have said that it works well even in hard water areas. Our suggestion would be to try it, and see how you find it as a shampoo, and if you like to, let us know how you find it :-).
Can the balm be used on babies ?
Yes, our balm has been formulated to be used on babies, and has been independently safety assessed for all ages. We do suggest through trying it on a small area first, to check for any sensitivity.
Do you have an un-fragranced range ?
This is something we are looking at doing. Quite a few of our customers have asked us for this, so we are looking to launch this in the not too distant future!
How do you ship orders?
We currently have 3 different Royal Mail services. We offer free 48 hour shipping on orders over £10. We also have 24 hour shipping at £1.99. Lastly we offer a Guaranteed Next Day delivery by 1pm for £8.50.
Do you offer wholesale?
In the past we have offered wholesale orders, and have worked with some fantastic outlets. However, since March 2020, we found that we were unable to keep up with demand for our products from our website as well as supply any new wholesale customers. So for the time being, we’re afraid we aren’t taking on any new wholesale outlets.
How should I look after my soap ?
Because we have designed and formulated our soap to be super moisturising, this can make it susceptible to absorbing water. We recommend therefore to try and keep it drained, and not sitting in water. We are designing some soap dishes to help with this, and hope to have them ready soon!
Do you do a soap on a rope ?
At the moment we don’t do a soap on a rope. However, we are working on a soap saving bag. that cap be used with our soaps. We aim to make this hangable, like a soap on a rope. It will also help preserve the soap, and make it softer to use.
Any other questions ?
We’re sure we will have missed answering some questions here, so please just send us an email or message and we’ll get back to you 🙂